STANDARD TERMS AND CONDITIONS OF SALE

Please read these terms and conditions carefully. By using foodypeople.co.uk or submitting an order (and any subsequent orders) you are agreeing to the terms and conditions that appear below.

A. GENERAL TERMS
1 APPLICATION OF TERMS
1.1 The Website is operated by FoodyPeople ("we", "us" or "our"). By using the Website, you are bound by these terms & conditions. All use and purchases made on the Website are governed by the Terms and the Terms governing any given use or purchase will be those in effect at the date of your order or specific use. We reserve the right to amend and vary any part of the Terms from time to time. If you use the Website or purchase products after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise Terms applicable to your use or purchase.

2 OPENING AN ACCOUNT AND PLACING AN ORDER
2.1 You must be 18 years old or over and must have completed the registration process in order to place an order. The registration process will require you to provide some compulsory personal information which will be processed in accordance with our Privacy Notice available here.

2.2 You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects. You can update or correct your details at any time by going to the Your Account section on the Website.

2.3 When you create an account with us, you will be provided with login details and asked to use passwords and other means that allow you to access the Website. It is your responsibility to maintain the security and confidentiality of your Login Details and ensure the Login Details meet any minimum-security requirements set by us. We will not be liable to you or any other person for any loss or damage which may arise as a result of any failure by you to protect your Login Details. Should you become aware of or suspect any unauthorised use of Login Details, please contact us.

2.4 You are entirely responsible for all activity on your account, including all orders that are placed from your account.

2.5 Alcohol must be ordered by you and delivered by us during the licensing hours granted to us under our licence. If you have ordered alcohol from us, it is your responsibility to ensure that the person accepting delivery is over 18. We operate a "Challenge 25" policy, which means that if the person receiving delivery of alcohol looks under 25, we will request identification. If we are not satisfied that there is a person at the delivery address who is 18 years of age or over who can accept delivery, we will retain the alcoholic products and you may have to pay another delivery charge. We may also request identification in relation to other age restricted products.

2.6 We reserve the right to terminate or suspend your account at our sole discretion immediately on giving you notice. We further reserve the right to decline any new customer or suspend or terminate your access to any services that we provide.

3 ACCEPTANCE OF YOUR ORDER AND PURCHASE CONTRACT
3.1 Confirmation of your order will occur by us contacting you by either sending a confirmation email to the email address you have provided to us, a text to the mobile number you have provided.

3.2 There is a minimum order requirement (excluding delivery charges) for every order placed. The standard Minimum Order Requirement is currently £20.00 (excluding delivery charges), but we may change this from time to time, including temporary changes during certain periods. Any changes to the Minimum Order Requirement will be set out on the Website and clearly indicated before you place your order.

4 PRICE
4.1 Where items are ordered and sold individually by weight (such as certain fresh meat, poultry, fish, cheese or fruit and vegetables), the price of these items (expressed per kilogram or other appropriate unit of measurement) will be the price on the date that they are weighed by our supplier.

4.2 The prices stated on the Website will be inclusive of any VAT payable.

4.3 Each order you make may incur an additional charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order is set at our sole discretion and will be dependent upon, amongst other things, the value of your order, the date and time of your delivery and your delivery address. Charges may vary from day to day.

5 METHODS OF PAYMENT
5.1 Payment may be made by debit or credit. The debit and credit cards accepted by us are those listed on the Website on the date on which your order is placed.

5.2 If orders are not paid for in full or your bank declines payment on your payment card and as a result, money is owing to us, then we reserve the right to suspend your ability to place further orders until such time as the outstanding balance has been paid in full.

6 DELIVERY
6.1 You have the ability to change this address through the checkout on the Website, and you must do so if you wish delivery to be made to a different address or if you move home, so that we can deliver to the correct address. It is your responsibility to ensure that the delivery address is correct.

6.2 We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery geographies altogether.

6.3 Risk of loss and damage of products passes to you at the time the products are delivered to you or are left with a person or in a place nominated by our driver or you. We will not be responsible for any loss or damage caused to the products after delivery.

6.4 If you’re not at home when your delivery arrives, your driver will try to call you on the contact number you provided. With permission, we will ask you to suggest a safe place where they can leave the bags with your items. We’ll then send an email to confirm that your shop has been delivered. 

Please note: Once delivered to your designated safe place, Foody People cannot be held responsible for the delivery left unattended. As your order will be left unattended, we will have to remove any age-restricted items and you will not be charged for these. 

If we cannot contact you, your order will be cancelled and you will be charged for the cost of perishables in your order or a fixed cancellation fee of £10 if your shop doesn’t include any perishable goods. 

6.5 Adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case, we will endeavour to contact you as soon as we are able to in order to reschedule your delivery.

7 RETURNS AND CANCELLATION RIGHTS

If for some reason you are not entirely happy with the product and would like to return, we are more than happy to assist you with refund or exchange. Items should be unused and should be returned in a resalable condition. The package should be in its original state unopened along with the invoice. If you are uncertain about a product, please get in touch with our Customer Care Team and they will be more than happy to help you with the process.

If you have any queries – Contact us at info@foodypeople.co.uk and also please provide us with the contact number

Please note: You must highlight the issues within 24 hours of the delivery. Return process are restricted and depended upon the nature of the product.

Conditions :
- Notify us the issues within 24 hours of the delivery.
- Items should be returned in its original packaging- unused along with the invoice and labels.
- We recommend to pack the return packages carefully to avoid any damage in transit. (It is advisable to use Royal Mail tracked service)

Refund Process:
Refunds are issued once the goods are received and inspected thoroughly.

Refund Options:
- Normal Refund: This process may take up to 3 to 5 working days depending on the bank. 
- Discount Code: We can also issue a discount code for the amount and this will be issued on the same day. 

We encourage to opt for the discount code option for a quick claim. 

8 Offers

£5 discount is valid for first order above £20, in accordance with our website's terms and conditions.

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